FAQs
Q: Do you have a brick and mortar shop?
A: No, we are an online-only store. By operating solely online, we can keep our costs and prices down. This means you get the best value for your money without compromising on quality.
Q: How come your prices are so competitive?
A: Our competitive prices are a result of our online business model. Since we do not maintain physical retail locations, our overhead costs are significantly lower. By streamlining our operations, we can offer products at highly competitive prices. We believe in passing on these savings to our clients, allowing you to enjoy premium products without the premium price tag.
Q: Do you offer free delivery?
A: Yes! On total orders over €40 we offer free delivery in the EU.
Q: What is your return policy?
A: We offer a hassle-free return policy within 14 days of purchase. The product must be in its original condition, with tags and packaging intact. Please contact our customer service team to initiate the return process.
Q: How long is the guarantee period?
A: All items are guaranteed for a period of two years from the date of delivery.
Q: What is not included in the guarantee?
A: Defects caused by negligence, hits, misuse, tampering, wrong voltage or installation, or wear and tear, are not included.
Q: What payment methods do you accept?
A: At the moment we accept American Express, Mastercard, Visa, Apple Pay and PayPal.
Q: Where do you deliver?
A: Currently we deliver in Malta, Austria, Belgium, Czech Republic, France, Germany, Italy, Netherlands, Portugal, Spain, Bulgaria, Croatia, Hungary, Luxembourg, Denmark, Finland, Ireland, Poland, Spain, Estonia, Greece, Latvia, Lithuania, Slovakia, Slovenia, Romania, United Kingdom, United States, Canada and Australia.
Q: How can I contact customer service?
A: You can contact our customer service team through email or Messenger Chat from our Facebook Page. We try to reply to your requests via email within 24 hours.
Q: Do you have a loyalty program?
A: Yes, you can read about our loyalty program here.
Q: Do you offer a mobile app for your online store?
A: Unfortunately, we do not currently have a mobile app available. However, we have optimized our website to be mobile-friendly, so you can easily browse and shop on ziffastore.com from your smartphone or tablet. Our mobile-friendly website provides a seamless shopping experience and offers all the same great features and products as our desktop site. So, whether you're on the go or relaxing at home, you can always access our online store and find the products you love.